Booking and Payment

• A booking with Yatriwala Holidays is considered confirmed only after we receive the required advance payment and issue a confirmation invoice.

• Your booking is provisional until this payment is received and acknowledged by us.

• 2. Advance Payment

  • A minimum 30% advance of the total tour cost is required at the time of booking to secure your itinerary, hotel accommodations, transportation, and other services.

  • For bookings made during peak seasons, long weekends, or special train/hotel reservations, 100% payment at the time of booking may be required depending on supplier policies.

  3. Balance Payment

  • The remaining balance must be paid at least 7–14 days prior to the departure date, unless otherwise agreed in writing.

  • If full payment isn’t received by the due date, Yatriwala Holidays reserves the right to cancel your booking, and the advance payment may be forfeited as per cancellation policy.

  • Online: UPI (Google Pay, PhonePe, Paytm), Razorpay, Debit/Credit Cards

  • Bank Transfer: NEFT / RTGS / IMPS

  • Other: Any method communicated by Yatriwala Holidays in advance

  Note: Any applicable payment gateway charges, bank fees, or credit card surcharges shall be borne by the customer.

  5. Booking Holds

  • Your itinerary, hotel rooms, vehicle reservations, and other services remain on hold only after advance payment confirmation.

  • Until the advance is received and confirmed, services are not guaranteed and may be released by suppliers at their discretion.

Cancellations and Refunds

Cancellation Policy

• All cancellation requests must be made in writing via email or official WhatsApp from the registered contact details.

• The date of receipt of the written cancellation request shall be considered the effective cancellation date.

Cancellation Charges

The following charges will apply based on the number of days prior to the departure date:

• More than 45 days before departure: 20% of the total package cost

• 30 to 44 days before departure: 50% of the total package cost

• Less than 30 days before departure or No-Show: 100% of the total package cost (no refund)

Note: Cancellation charges are applied to cover non-refundable hotel, transport, and service provider costs.

Refund Policy

• Eligible refunds, if any, will be processed within 7–14 working days after receipt of the written cancellation request.

• Refunds will be issued through the same payment mode used at the time of booking.

• Bank charges, payment gateway fees, or service charges (if any) are non-refundable.

Non-Refundable Services

• No refund will be provided for unused services, including early check-out, unutilized sightseeing, or meals not taken.

• Certain services such as peak season bookings, special hotel deals, transport blocks, or promotional packages may be non-refundable, as clearly communicated at the time of booking.

Force Majeure

• No refunds will be provided for cancellations caused by events beyond our control, including but not limited to natural disasters, weather conditions, political disturbances, road closures, strikes, pandemics, or government restrictions.

• In such cases, Yatriwala Holidays will assist in rescheduling or future travel credits, subject to supplier policies.

Amendments

• Date changes or itinerary modifications are subject to availability and supplier charges.

• Any additional cost arising due to changes will be borne by the customer.

• Pricing and Inclusions

   

  Package Pricing

  • All holiday package prices are quoted in Indian Rupees (INR).

  • Prices are based on travel dates, duration, hotel category, room type, number of travellers, and seasonal demand.

  • Prices shown are indicative and subject to availability at the time of booking.

  • Final package cost will be confirmed in the booking confirmation invoice shared by Yatriwala Holidays.

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  What’s Included

  Unless stated otherwise in your itinerary, our Kashmir holiday packages generally include:

  • Accommodation in hotels and/or houseboats as per selected category

  • Daily meals as mentioned in the itinerary (breakfast and/or dinner)

  • Airport pickup & drop (where applicable)

  • All sightseeing and transfers by private vehicle as per itinerary

  • Driver allowance, fuel charges, tolls, parking, and state taxes

  • Shikara ride on Dal Lake (if specified in the package)

  • Local assistance and on-ground support

  Only services clearly mentioned in the itinerary or inclusions section are covered.

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  What’s Not Included

  The following are not included unless explicitly mentioned:

  • Airfare or train tickets

  • Gondola tickets, pony rides, adventure activities, or entry fees

  • Lunches, beverages, and personal expenses

  • Travel insurance or medical insurance

  • Tips, laundry, phone calls, camera fees, or porter charges,Union cabs at some destination spots

  • Any service not specifically mentioned under “Inclusions”

Liability

1. Role of Yatriwala Holidays
   Yatriwala Holidays acts solely as a travel facilitator and booking agent for hotels, airlines, transport operators, and other independent service providers. We do not own or control these services and therefore cannot be held responsible for their acts, omissions, or defaults.

2. Third-Party Services
   Yatriwala Holidays shall not be liable for any loss, damage, injury, delay, or inconvenience caused by service providers, including but not limited to hotels, airlines, transport companies, or local vendors.

3. Events Beyond Control (Force Majeure)
   We are not responsible for any loss, cancellation, delay, or alteration of services due to circumstances beyond our control, including but not limited to:

   • Natural disasters or adverse weather conditions

   • Political unrest, strikes, or civil disturbances

   • Road closures, flight delays/cancellations

   • Government restrictions or regulatory changes

   • Pandemics or public health emergencies

4. Personal Responsibility
   Travelers are responsible for their personal belongings, travel documents, health, and safety throughout the journey. Yatriwala Holidays shall not be liable for loss or theft of personal items.

5. Medical & Health Issues
   Yatriwala Holidays is not responsible for any medical emergencies, injuries, or health-related issues during travel. Guests are advised to arrange appropriate travel and medical insurance prior to departure.

6. Itinerary Changes
   We reserve the right to modify or alter itineraries due to operational requirements, weather conditions, or safety concerns. Such changes do not constitute grounds for refund.

7. Limitation of Liability
   In any event, Yatriwala Holidays’ liability, if any, shall be limited strictly to the amount paid directly to us for the services booked.