Refund eligibility
Refunds are available only where the booked service and supplier rules permit them. Confirmed cancellation charges, used services, non-refundable components, payment-gateway costs and applicable taxes may be deducted.
Processing timeline
Refund processing begins after the supplier confirms the refundable amount. Bank and payment-provider timelines apply after Yatriwala releases an approved refund.
Refund method
Approved refunds are normally returned to the original payment method. Where that is not possible, our team will request verified account information from the booking holder.
Credits and rescheduling
Some suppliers provide a travel credit or date change instead of a cash refund. Any validity period, fare difference and usage conditions will be shared before acceptance.